Resources
Everything you always wanted to know about electricity and natural gas markets, but were too disinterested to ask about before is right here.
Click on these quick links to help you impress people at parties!
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Utilities Consumer Advocate
Understanding the Natural Gas Market
Utilities Consumer Advocate
Understanding the Electricity Market
As an Energy Marketer in a deregulated market, we must maintain bonded prudential accounts with the Alberta Electric Systems Operator (AESO), as well as the Distribution companies. Both of these prudentials are to ensure that if the customer defaults on their payment, the distributors or the generators are reimbursed.
Asking for a Prudential Security Payment that pays a 3% per annum return to the customer is one mechanism we are using to cover this cost and risk on an incremental basis. Your investment in our prudential account allows us to keep our rates lower and continues to save you money on your energy bill. The interest is credited to your monthly bill and the Prudential Security Payment is fully refundable should you choose another Energy Marketer for your energy needs.
Some conditions apply: The minimum amount that must be maintained on deposit will be the equivalent to twice the average monthly electricity bill and is based on the rate chosen. The amount of the prudential must be debited from your bank account prior to enrollment. If we do not receive your normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the prudential toward the outstanding billed amount and may de-enroll your site.
No, if you do not have this information from your current bill, we can find it for you.
Yes, regulated rate (month-to-month) customers can switch over at any time. If you have signed a long-term contract, we encourage you to contact your current retailer/Energy Marketer to verify the cancellation process and to determine if any exit fees or penalties need to be paid, prior to switching to a new energy retailer/Energy Marketer.
We can service all communities in Alberta except for Medicine Hat and some Rural Electrification Associations (REAs). Still not sure if we service your area? Contact our friendly local customer care team to find out.
There are no enrollment fees to choose us as your Energy Marketer.
Electricity exported to the grid by Small Micro-Generators (MG), as defined under the provisions of the Province of Alberta, Electric Utilities Act, Micro-Generation Regulation, is calculated based on meter read information provided by your distribution company. The exported electricity meter data is processed on a monthly basis and will be included as a ‘MG Credit’ on your bill. The credit will be calculated using the fixed or variable rate chosen by the customer for their imported energy.
If you have a power outage or other energy related emergency, please call the local utility company for your area (ATCO Electric, ENMAX, EPCOR, FORTIS Alberta, ATCO Gas, etc.) Contact numbers for the utility may also be found on your current bill.
We are very concerned about the security and confidentiality of your personal information. Each account is secured by a unique combination or User ID and password and all systems and data are stored in a secure, fully redundant data center that is monitored 24/7.
Yes, we provide paper bills at a monthly cost of $3.25.
If you qualify as one of the following customer types, please contact our Customer Care team to request free paper bills.
• Customers who self-identify as persons with disabilities
• Customers without home Internet access or mobile data services
• Seniors aged 65 or older
Q Wave utilizes the infrastructure put in place across Canada by the “big guys”. If you are currently a Shaw/Telus customer or are located in Alberta or British Columbia, we can most likely service your area. Some exceptions exist in rural or remote areas. Not sure if you would qualify for service with us? Contact us to find out.
Absolutely! If you are located in Alberta or British Columbia we can most likely service your area. We do encourage you to check your service agreement with your current internet provider before switching to ensure you won’t be charged any exit fees or penalties when you switch.
No. At Q Wave we give you the freedom to choose a great rate, without having to lock in to a long-term contract. You can switch plans or cancel with us at any time.
No. All Q Wave customers are required to purchase or rent a Q Wave modem. We provide the option to rent/purchase either a standalone modem (if you do not need a router or would like to supply your own) or a modem-router combination device.
Q Wave utilizes the infrastructure put in place across Canada by the “big guys”, which means the reliability of your internet connection will not change. The only difference between the internet plans offered by us and the large corporate monopolies in the market is price and other plan features.
Yes. It is our understanding that if you cancel your internet services with Shaw or Telus and do not have any other services with them (such as TV or home phone), you will no longer have access to your Telus or Shaw supplied email address. If you currently have a Shaw or Telus email address and would like to switch providers, we encourage you to contact your current provider to check if switching will interfere with your email service.
No. At Q Wave we give our customers the freedom to choose a great rate without having to lock in to a long-term contract. You can switch plans or cancel with us at any time. We do charge a $100 fee should you cancel within the first 30 days of signing up with us.
Yes. All Cable internet customers will be charged a one-time activation fee of $50 and DSL internet customers will be charged a one-time activation fee of $70.
Hardware Device: | Price: |
---|---|
Cable Modem Rental | $10.00/month |
Cable Modem Purchase | $159.00 |
Cable Modem/Router Combo Rental | $10.00/month |
Cable Modem/Router Combo Purchase | $159.00 |
Hardware Device: | Price: |
---|---|
DSL Modem Rental | $7.00/month |
DSL Modem Purchase | $90.00 |
DSL Modem/Router Combo Rental | $8.50/month |
DSL Modem/Router Combo Purchase | $120.00 |
All of the internet plans offered by Q Wave include unlimited usage, giving you the freedom to stream, game, and download to your hearts content.
We accept payment via pre-authorized debit from a chequing account.
Are available here.